Everything was awesome, timely and efficient, friendly, car running better…the reason 4 instead of 5 stars is because I was told my car would be cleaned inside and out, including the windows. However, it was not cleaned at all. It was just as dirty as when I dropped it off. I had been looking forward to picking up a nice, cleaned car. It was after hours so I couldn’t ask anyone about it. I appreciated being able to easily pick it up in the evening after work though.
Thank you for the positive feedback, Melinda! We're glad to hear that you had a great overall experience with us. We apologize for the oversight in not cleaning your car as promised. We understand your disappointment and have shared your feedback with our team. We'll make sure to address this issue to ensure it doesn't happen again in the future. Nonetheless, we appreciate your understanding and hope to provide you with a fully satisfactory service next time.
- Idaho Falls