Rexburg and Idaho Falls Auto Repair

I have taken my truck here since I moved to Idaho and they’ve always been on the pricier side but the work always seemed to be good. Most recently one of my calipers seized and I needed some urgent work on the front breaks. I talked to Chris and explained I had also had my dog in for an expensive emergency vet recently and was really not wanting to spend the $1200 I was quoted to get the front brakes (calipers, routers, and pads) replaced. He said there was nothing they could do to make it more cost effective and they had to do both sides for safety. I agreed because I need my truck. My dad looked at their report and told me to call back and ask about them also draining and replacing the fluid. He said it shouldn’t be terribly more expensive and is something I should have done during that service. I called in and spoke to a girl who said the name of the service that included that and seemed confused why that wouldn’t be already done with my specific brake job. She said it’s typically $195 but could add it for $60 extra and was I ok with my new total of $1307. I agreed. Later, when my truck was ready to pick up, Chris called. He said during the job they found some warped brake lines that needed replaced (or something like that) and usually it’s $195 more but he knew about my emergency vet bill and was able to have them fix it already for only $60 more. I was confused because the number was exactly what the girl and I had already agreed to. After I expressed confusion and chis did not change his story I asked him what the total was, wondering if it would be another $60 on top of the $1307. He told me $1307, so clearly it was the same service I had already spoken to the girl about. It felt so gross he brought up something I mentioned about my financial situation to try to take credit for a discount that was already applied. Just nasty behavior and the ick when I basically have to trust them because I don’t have the time or knowledge to work on my own car. And I paid on the high end for service I expected to be honest. I hate liars. I’ll probably still take my truck there but…ew…i don’t want to talk to Chris. I’m only filling out a review because they sent me a link to do so.

I absolutely love Oswalds. They have taken care of many vehicles for me and my family for several years. They are so good about letting you know what they find, and explaining the costs, time it will take, etc. usually they have it finished before the estimated time. Very professional and great communicators!! We have trusted them with at least 5 vehicles over the years.

I called to get an appointment to have an alignment performed on my new tires. I was able to get in right away, in fact he very next morning. Also my vehicle was given a thorough check to see what all would be important to get repaired in order to keep my car maintained well. I was a little surprised of the çost, but I am grateful to have my car safe.

I went in thinking I was going to have a huge bill with an A/C problem...the technicians found the issue and easily and quickly resolved it. I had my car back within about 5 hours with a working A/C. They quoted me a reasonable quote and that is what I was charged. Thank you Chris and Amber at the front who were amazing, and the technicians in the back that I never met. I will definitely come back in the future.

I have an intermittent coolant leak and took it to Oswald’s to see if they could find where it was coming from. They were unable to ID the source of the leak, and so ended up not charging me anything, even though they did a pressure test quoted at $180. Also filled up the coolant reservoir which was almost empty when I dropped it off. Chris was great to work with. The manager was helpful and knowledgeable. Plus there’s a cute redhead at the desk. Who I’m sure is very helpful and knowledgeable too but chris was the guy I was assigned to or whatever. Anyway 10/10 couldn’t recommend more. There are honest places out there still

Their staff is always been amazing to work with! Always very kind and knowledgeable! Left my vehicle there and let them work on it as they we're able to get to it. They replaced a back -right wheel bearing, also my rear alignment, replaced my rear differential fluid, replaced a speed sensor, and fixed my front headlight wiring. Extremely happy with the way my vehicle is running now. I had a $65 discount from a service last spring that was applied and I ended up paying $2,111.00 The wheel bearing alone was $1,500 which seems a little pricey but I'm extremely pleased with the work and how awesome the staff is!! I will definitely continue to bring my vehicle to Oswald's and I'm appreciative of their help. Also their building is always so clean and welcoming.

I was convinced my A/C compressor was dead. I took my vehicle to Oswalds because they had good reviews. They quickly diagnosed my problem to be a simple case of low freon. They determined I had no leak and I was recharged and out the door for a very reasonable price. They have earned my trust and I highly recommend Oswalds.

Great service and quick only issue with all auto places is waiting on parts, but has nothing to do with the repair shop. Also giving 5 stars due to them taking care of my mother's vehicles. How they respect and treat her and each customer says a lot thank you!

Very professional and quality work. Definitely returning if my truck ever needs more work.

Came in for oil change and pre-trip inspection and they did an awesome job in letting me know if something needed to be replaced.