Rexburg and Idaho Falls Auto Repair

Hour of service: Mon-Fri: 08:00 AM - 06:00 PM
5

I need to preface this review by saying that it is super long, but worth the read! I, a pregnant woman with two kids in tow, came into the shop without a man. I have definitely had shops in the past try to take advantage of the fact that I am a woman and therefore assume I know nothing about cars (this assumption would be true, btw) and try to scam me or scare me into thinking if I don't fix X,Y, and Z my car will break down on me. I had taken our car into the Nissan dealer and was told I needed to get $2,000 worth of repairs. I took it to Oswald and they told me that some of the things the dealership told me that needed fixed really didn't need to be fixed, and that my total would be about $800. Jesse was fantastic. He explained to me what he would do if it were his car. He never used scare tactics and he was never pushy. I opted to get a few extra things done to my car, making my total bill about $1,000, still HALF of what I would have paid elsewhere, with the extra services that I added on. We set an appointment for a few days later to get everything fixed. I was all packed up with snacks and drinks and a stroller and toys, ready to hunker down and spend all day at the shop while our car was getting fixed, because we only have one car and my husband was gone for some military training. Before I even got my kids out of the car, Jesse came out to meet me and told me that he could have one of the guys give me a ride home and then take the car back to the shop, and then come pick us up when they were done, since the car wouldn't be done fore several hours. Man was I relieved!! What a blessing. Jake drove us home and picked us up and was so nice and friendly. When we got back to the shop Jesse again came out to meet us and my 3 year old ran up to him and he scooped her up and talked to her and took her inside like they were the best of friends. I didn't know you could get the warm and fuzzies from taking your car to the shop, but I totally did and I will never take my car anywhere else. From the honesty, to the service, to the way they interacted with my children, it was such a good experience. Do not take your car anywhere else.

Wow, Sarah, thank you so much for this review we are seriously SO TOUCHED!! This story is why we do what we do and we are so grateful that we lived up to it for you. We look forward to taking care of your car and your family for years to come!!

- Rexburg
5

I needed to drive to Utah in a few hours but my car started to make a weird noise and I didn't know if I should drive on it. I took it in and they helped me in a matter of minutes in order to help me make my trip. I returned later to get everything fixed up and they did a phenomenal job, at about half of the price that I was quoted. They are extremely friendly and give great feedback. Will continue to go here as long as I'm in Rexburg.

Nicholas, we are so happy that we were able to get you fixed up! Thank you so much for your rating and review.

- Rexburg
5

They were fantastic. Scheduled me for an appointment, so I got right in! Super friendly staff, and gave honest, helpful information. I loved that after the appointment, they texted me the write-up about my inspection, so I know exactly what is great and what needs to be worked on. I will definitely be going back!

Kaitlyn, thank you for your rating and review!! We look forward to seeing you again.

- Rexburg
5

Jesse is just a super nice guy that tells you how it is. He's trustworthy and so is everyone else here. Been coming here since last year and it has been the best experience with a mechanic ever.

Joey, thank you so much! What an honor it is to have repeat customers, thank you for trusting us and giving us a chance!!

- Rexburg
5

Thanks guys, awesome service.

Velocity, thank you for your review! We appreciate you as a partner.

- Idaho Falls
5

Very friendly staff. I trust my automobile to them.

David, what a great compliment! We are so grateful for your trust and will do all we can to never lose it!

- Idaho Falls
5

Work done efficiently and thoroughly at very reasonable cost.

Thank you for taking the time to leave a review! We appreciate it so much.

- Idaho Falls
5

Best service I’ve ever recieved. 6 stars if I could

Wow! Thank you Sean, we can't ask for better than that!

- Idaho Falls
5

Super friendly and professional staff. As a young, female college student I've felt talked down to at some mechanics, but the staff worked with me and my financial needs and the situation I was in. I'll be back for sure!

Alayna, thank you for your review! Totally understand where you are coming from and glad to hear your experience was positive, we promise to keep it that way!

- Idaho Falls
5

As Always, most professional, and no surprises... go there, you won't regret it...

Mark, thank you for taking the time to post this review. It means so much to us, especially since it's not your first visit!

- Idaho Falls