Manager here helped me with a loaner car when he didn't need to. I wonder though if this was a result of remorce for taking us for a ride I hesitated to change my review. But it's necessary. So I brought my truck in with a tick. No real performance issues with it at the time. Yet they went straight for a dropped valve seat. Replaced my head. Milked the warranty people so badly they refused to pay for half of it. They had inspectors waiting as they were not ready when they showed up. Their own machine shop confirmed to my warranty company that the valve seat never dropped and the head was fine. I confirmed this with two other mechanics since. Even Chrysler itself confirmed it. Yet they still charged me a crap ton for it. What was wrong was a bad timing chain tensioner. An area they did have access to during the absolutely not nessacary head swap. Also a rod knock. I can say I did not expect this level of dishonesty from the staff here, intentional or not. Can't see how it wouldn't be intentional. I did suggest those two exact issues to them. They had zero reason to expect a dropped valve seat on a engine with 72k. If you have tons of money and time on your hands... come here. If you need servicing or basic things fixed.. come here. If you want a good convo with Tim... Come here. Anything advanced is not a wise idea, especially if under warranty. Not in their wheelhouse. This place cost my family our christmas unnecessarily. I got further in one day with chrysler than I did having my truck at oswalds for 8 weeks. On the day I was to pock it up they told me it would be ready by 10am. I sat there and watched them do the work till probably 4pm... after 8 weeks, I had to personally come there to watch them get the truck back together. At that point I refused any more work from this place. Took the truck home.
Joe, thank you for taking the time to share your experience and for speaking with us directly.I’m truly sorry for how frustrating this situation was for you. We understand that it affected your time, finances, and trust, and we take that very seriously. We worked with you directly to address your concerns and make things right. While that doesn’t change the experience you had, it was an important step for us in addressing the situation responsibly. We have also taken time to reflect on this experience and review our internal processes to reinforce our standards and ensure we’re consistently delivering the level of care, accuracy, and communication our customers expect. We regret that your visit did not meet the standards you should have been able to rely on, and I appreciate the opportunity to address your concerns directly. If there is anything further you would like to discuss or if we can be of help in the future, please don’t hesitate to reach out. - The Oswald Service & Repair Team
- Rexburg