Rexburg and Idaho Falls Auto Repair

Hi Loren, Thank you for your feedback. We understand that receiving a bill without having a completed repair can be frustrating, and we appreciate the opportunity to provide some context. When you brought your Subaru to us, the concern was a significant engine noise that appeared to be coming from inside the engine. Because the engine had recently been replaced and the source of the noise could not be determined through a visual inspection alone, we discussed the need for additional diagnostic disassembly to identify the cause of the problem. This process was explained and approved before any work was performed. During our inspection, we found that internal engine components had become dislodged, causing damage within the engine, including damage to the camshaft and metal contamination in the oil. While this was not the outcome anyone hoped for, the diagnostic work provided a definitive answer regarding the source of the noise and the condition of the engine. Through the diagnostic process, we were able to identify the source of the engine noise and uncover the internal damage that had occurred. While the findings were more extensive than anyone hoped, the inspection provided a clear understanding of the engine's condition and what would be required moving forward. We provided our findings and recommendations, and the next steps were ultimately left in your hands. We understand how frustrating it can be to invest in diagnosing a problem only to learn that the issue is more extensive than anticipated. While we're sorry the outcome wasn't better, we hope the information we provided helped bring clarity to the condition of the engine and your available options. Thank you for allowing us to inspect the vehicle, and we wish you the very best moving forward. - The Oswald Service and Repair Team

Nthato, thank you for the awesome review! We’re so glad to hear you had a positive experience with our team and that we were able to help explain everything clearly so you felt more confident understanding your vehicle. We believe educating our customers and providing detailed inspection reports you can refer back to anytime is an important part of delivering honest and transparent service. We truly appreciate your recommendation and thank you for trusting the Oswald’s team with your vehicle!

Arthur, thank you for the 5-star review! We truly appreciate your support and are grateful you took the time to share your experience. Our team works hard to provide exceptional service and quality repairs, and we're glad we earned your trust. Thank you for choosing us, and we look forward to helping you with all your future automotive needs!

Colter, thank you for such an outstanding review! We know vehicle repairs are rarely something people look forward to, which is why we work hard to make the process as transparent and stress-free as possible. We're thrilled to hear Josh and the team kept you informed every step of the way, provided an accurate quote, and delivered the repairs without any unexpected surprises. We're also glad you appreciated the prioritized maintenance recommendations and the extra touches from our team. Your trust, humor, and recommendation mean a great deal to us. Thank you for choosing Oswald's, and we look forward to helping you keep your vehicle in top shape for years to come!