Rexburg and Idaho Falls Auto Repair

Devin, thank you so much for the 5-star review! We truly appreciate you taking the time to support our team and leave us a rating. Providing honest service, quality repairs, and making sure every customer has a positive experience is what we work hard to deliver every day. Thank you for trusting us with your vehicle, and we look forward to helping you again whenever you need us in the future!

Philip, thank you so much for the 5-star review! We truly appreciate you trusting our team with such a wide range of your vehicle’s service and repair needs. From diagnostics and transmission work to brake service, maintenance, and oil changes, our goal is always to provide quality workmanship, fair pricing, and a customer experience people can feel confident in. We’re grateful for the opportunity to take care of your vehicle and truly appreciate your support. Thank you for choosing us, and we look forward to helping you again whenever you need us in the future!

Hi Loren, Thank you for your feedback. We understand that receiving a bill without having a completed repair can be frustrating, and we appreciate the opportunity to provide some context. When you brought your Subaru to us, the concern was a significant engine noise that appeared to be coming from inside the engine. Because the engine had recently been replaced and the source of the noise could not be determined through a visual inspection alone, we discussed the need for additional diagnostic disassembly to identify the cause of the problem. This process was explained and approved before any work was performed. During our inspection, we found that internal engine components had become dislodged, causing damage within the engine, including damage to the camshaft and metal contamination in the oil. While this was not the outcome anyone hoped for, the diagnostic work provided a definitive answer regarding the source of the noise and the condition of the engine. Through the diagnostic process, we were able to identify the source of the engine noise and uncover the internal damage that had occurred. While the findings were more extensive than anyone hoped, the inspection provided a clear understanding of the engine's condition and what would be required moving forward. We provided our findings and recommendations, and the next steps were ultimately left in your hands. We understand how frustrating it can be to invest in diagnosing a problem only to learn that the issue is more extensive than anticipated. While we're sorry the outcome wasn't better, we hope the information we provided helped bring clarity to the condition of the engine and your available options. Thank you for allowing us to inspect the vehicle, and we wish you the very best moving forward. - The Oswald Service and Repair Team

Nthato, thank you for the awesome review! We’re so glad to hear you had a positive experience with our team and that we were able to help explain everything clearly so you felt more confident understanding your vehicle. We believe educating our customers and providing detailed inspection reports you can refer back to anytime is an important part of delivering honest and transparent service. We truly appreciate your recommendation and thank you for trusting the Oswald’s team with your vehicle!

Arthur, thank you for the 5-star review! We truly appreciate your support and are grateful you took the time to share your experience. Our team works hard to provide exceptional service and quality repairs, and we're glad we earned your trust. Thank you for choosing us, and we look forward to helping you with all your future automotive needs!