Rexburg and Idaho Falls Auto Repair

4434  Reviews
Hour of service: Mon-Fri: 08:00 AM - 05:00 PM ***Closed July 3rd***
Idaho Falls(208) 516-1718
725 Yellowstone Ave, Idaho Falls, ID 83402
Rexburg(208) 516-2402
1005 North 2nd E, Rexburg, ID 83440
5

these guys are the best! they’re quick and super helpful. explained things so that i could easily understand what was going on with my car. would definitely recommend!

5

We love going to Oswald’s! They are an honest, hard-working, dependable shop! This time, they did an alignment, helping our car drive safely and smoothly down the road. We have gone to them for years for many different things on our vehicles, though, and have always been satisfied. They have helped us keep our older vehicle running well. So grateful to have an amazing shop in town, and excited for their new shop to open soon, too!

Thank you for the incredible review, Crissa! We're truly grateful for your years of trust and support. It's wonderful to hear that our team has helped keep your vehicles, especially your older vehicle, running safely and reliably over the years. We're glad the recent alignment has your car driving smoothly, and we appreciate your kind words about our hardworking team. Thank you for being part of the Oswald's family, and we're excited for you to see the new shop soon!

- Idaho Falls
5

Just cant say enough good about Oswald Service. Super easy to work with, and the work was done efficiently and in a timely manner. Chris let us know exactly what was going on with our car and worked hard to get us a good outcome. We felt they were very fair and truthful with us on price and that they werent trying to take us. We highly recommend Oswald Service and we will continue to give them our support and business. Thank you Chris and everyone who spent hours on our AC!!!

5

Oswald’s was very thorough and they were able to help me get repairs done just before a road trip! I loved how they detail their inspection results and transparently prioritize how important each item is. The price felt slightly higher than some other places, but absolutely worth it for the quality of the repair and the knowledge that I wasn’t being misled about other maintenance needed

Thank you for the wonderful review, Claire! We're so glad we could get your vehicle road-trip ready in time for your travels. It's great to hear you appreciated our detailed digital inspection, transparent repair priorities, and honest recommendations. We truly appreciate your trust and your thoughtful feedback about the value of quality repairs. Safe travels, and we look forward to serving you again!

- Rexburg
5

Thank you for your 5-star review! We truly appreciate your support and are grateful you chose our team. We look forward to serving you again whenever your vehicle needs care.

- Rexburg
1

Not good. I waited for 5 minutes while a worker was on the phone. Another employee came in & just sat down and seemingly did nothing for a while. Finally, he asked me if I'd been served, and I said "no". I said I wanted someone to install my truck steps on my truck & he recommend I go to another shop about 10 minutes away. He kept mumbling too. Anyway, I said "thank you" & "see you later" and he said "hopefully not", so I won't come back to this shop.

Hi FTW, Thank you for sharing your experience. We sincerely apologize that you felt overlooked when you first came in. We should have acknowledged you right away, and we understand how that could have been frustrating. When you asked about installing your supplied power steps, we explained that this is not a service we offer and recommended a local shop that specializes in such installations. We’re sorry if our communication came across poorly or if our parting comment gave you the wrong impression; that was not our intention. We’re sorry your experience did not meet your expectations, and we wish you the best moving forward. - The Oswald Service and Repair Team

- Rexburg
4

Thank you for your 4-star review, Jay! We truly appreciate your support and are grateful you chose our team. We look forward to serving you again whenever your vehicle needs care.

- Idaho Falls
5

I had an issue with an airbag light that needed help diagnosing. The tech was good to get it in and get it evaluated and give me a detailed answer back.👍

Thank you for the great review, Bryan! We're glad our technician was able to quickly diagnose your airbag warning light and provide a detailed explanation of the issue. We believe clear communication and accurate diagnostics are key to great service. Thank you for trusting us with your vehicle, and we look forward to helping you again in the future!

- Idaho Falls
4

Pros: Great staff, patient, professional. Clean shop and lobby. They have built a good clientele from treating people fairly. I think they run a good business. Cons: For my repair, they were considerable higher on price. Not every shop should try to be the cheapest, I get that. But I needed a radiator replacement, and their quote seemed high. I called two other shops, and both quoted me 35%+ less, saving me almost $1,000. I didn't tell the other shops what the Oswald quote was, I just asked for their quote. Sometimes, I don't mind paying more when I get the peace of mind that the shop will do good work and be fair, but I'm not made of money. I think most of the time they would be close to average on price, but you may want to ask around just to check, depending on the repair you need.

Thank you for taking the time to share such thoughtful feedback, Michael. We truly appreciate your kind words about our team, our facility, and the way we treat our customers. We also appreciate your honest comments regarding pricing. We understand that repair costs are an important consideration, and while we may not always be the lowest-priced option, we strive to provide high-quality parts, skilled workmanship, and repairs we stand behind. Thank you for giving us the opportunity to earn your trust, and we hope to have the chance to serve you in the future.

- Idaho Falls
5

Fair and honest hard to find.

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