Rexburg and Idaho Falls Auto Repair

Chris went above and beyond with customer service, explaining potential issues and helping get me taken care of with an earlier drop for my car so I wouldn't need to figure it out during the week! Since they're closing for renovations I dropped it off at their new location where I was greeted by Renee who was very kind and even got me goodies for my kid! First experience here and it's been great!

Best experience I could possibly hope for with a special request oil change. I've discovered my Mercedes Sprinter performs best with a specific weight of oil - I've also discovered I'm not good at changing my own oil. Enter Oswald Service & Repair. These folks were so incredibly kind and accommodating. I felt like a total weirdo bringing in my own oil but everybody here facilitated my request and made me feel like a responsible vehicle owner. The prices are amazing and the waiting room is remarkably comfortable. The other Oswald locations are more convenient but I'll be going to the extra mile to visit Oswald in Rexburg because of the great service I received here.

Great group. Very thorough and informative inspection. Thank You!

They found out what was making the noise and fixed it In

Chris and the technicians were great. I live out of state and was able to get my daughters car taken care of easily over the phone. The shop was very accommodating to our situation.

Honest, dependable, and timely service. Will definitely be coming back for future maintenance.

Chris gave customer service that was so personal I would trust him with my social security number. I appreciate them taking care of my high mileage Toyota and giving me guidance on crucial repairs as opposed to repairs down the line. Would highly recommend!

I've had good experiences in the past, but I can't say I'll go back here now. We usually take our vehicles in once a year for an inspection because it's pretty convenient, but the last few times I have not been impressed with quotes they gave on very minor jobs. It's a good thing I'm at least somewhat versed in auto repair so that I can do most of my own work and won't get scammed. On the inspection sheet, they said one of my LED headlight bulbs was out and quoted me $578.13 to take off the front bumper to change out the bulb (completely insane)! Right after the inspection, I drove straight to Auto Zone, bought some new bulbs for $35 total, and changed the bulbs in 5 minutes (removing the bumper was NOT required). They also quoted me $400 for new spark plugs, and I had a trustworthy mobile mechanic friend take care of it afterwards for less than half the cost at Oswald's. I feel bad for people who are clueless about vehicles that get these ridiculous quotes and feel they have to pay them. I used to think Oswald's was different than most of the other shops, but they'll all try to take advantage of you.

Went in for a few maintenance items on my 2005 Acura RL. Experience was excellent. Shop performed a detailed inspection of the car and told me literally everything that needed attention. I worked with the manager to identify the items that I wanted to complete - nor pressure on the items I did not want to complete. Service was done promptly and I left the shop very happy. A day later, there was an issue with how the car ran. I returned to the shop and they worked on it free of charge - and quickly resolved the issue - a vacuum line had been routed too close to the exhaust manifold. They replaced the vacuum line and I was back on the road within the hour. So impressed they stand by their work and worked with me so well to resolve the issue. I highly recommend Oswald!