Rexburg and Idaho Falls Auto Repair

Heard great things about Oswald’s and was excited to give this location my business. Paid for an oil change and an extra $75 for a full inspection. I wasn’t given an estimated time my car would be done so I could arrange a ride. When I returned to pick up my vehicle, I was barely acknowledged and the serviceman was in a rush to get me out the door. They recommended $1500 in service repairs and I had some questions. I was able to ask them once I spoke up. When I go in my vehicle; the entire bottom of the glove box was on the floor of the car. (And the contents were on the seat). I went in and told them. The guy at the front desk put it back and apologized. When I got home, I noticed this piece, the cabin filter cover, wasn’t put back. I drove back to the shop, again was barely acknowledged, and showed them. A service tech came out and put the cabin filter piece back in and apologized, as did the service manager. I appreciate them fixing their error but based on the service and reception not sure I’ll be back.

They were the only ones that could get me in and I’m overjoyed that I went with them! Amazing work!

Great experience at Oswalds. The customer service was excellent from the moment I walked in, friendly, transparent, and no pressure. They got the work done quickly and kept me updated the whole time. Super easy to work with and I left feeling confident the job was done right. We will definitely be back!

Oswald’s repair is my only repair facility. Always honest and fair. Great with communication. They always let me know what they have found, needed repair and costs and inform me of any potential problems. Kevin is a great guy and his staff are all first rate!

Absolutely phenomenal service. I was extremely impressed by the willingness to work with me, even when I was out of town. The ability to see each thing that needed work and giving a scale of importance and impact to allow for some work to be done over time where possible.

An absolute great experience at Oswald’s! I am new to the area and just purchased a new vehicle, and after placing my trust in them to care for my needs, they performed everything in a timely manner and with great quality work. I was pleased to find a detailed list, including pictures, of their inspection as well that helped me to better understand my vehicle. They had great communication, even chatting after hours to make sure my needs were met. After picking up the car, I also was greeted with a handwritten note on my dashboard thanking me for choosing them! I will definitely be taking my car here for all my future needs and I HIGHLY recommend Oswald’s! Best experience I have ever had with a car repair business.

We were looking for a shop to help with my child’s car. She was new to school. It was a very positive experience from the first call. My daughter dropped the car and they took care of her and gave her a ride to school. Luke and Tim kept me and my daughter informed. Their text updates with pictures and information from the tech was top notch. It was running great when we picked it up. Still is running amazing. Oswald fixes it right the first time is our experience. I am grateful to have Oswald taking care of us. I live on the east coast and need this type of service. I could not be happier and I feel grateful to be dealing with an upfront, capable and honest shop. Thank you!

Chris went above and beyond with customer service, explaining potential issues and helping get me taken care of with an earlier drop for my car so I wouldn't need to figure it out during the week! Since they're closing for renovations I dropped it off at their new location where I was greeted by Renee who was very kind and even got me goodies for my kid! First experience here and it's been great!

Best experience I could possibly hope for with a special request oil change. I've discovered my Mercedes Sprinter performs best with a specific weight of oil - I've also discovered I'm not good at changing my own oil. Enter Oswald Service & Repair. These folks were so incredibly kind and accommodating. I felt like a total weirdo bringing in my own oil but everybody here facilitated my request and made me feel like a responsible vehicle owner. The prices are amazing and the waiting room is remarkably comfortable. The other Oswald locations are more convenient but I'll be going to the extra mile to visit Oswald in Rexburg because of the great service I received here.

Great group. Very thorough and informative inspection. Thank You!