Rexburg and Idaho Falls Auto Repair

Tim Jenson the manager here is a good human being. He has helped me immensely in dealing with my warranty people. They have a professional presentation of the issues with your vehicle.

Manager here helped me with a loaner car when he didn't need to. I wonder though if this was a result of remorce for taking us for a ride I hesitated to change my review. But it's necessary. So I brought my truck in with a tick. No real performance issues with it at the time. Yet they went straight for a dropped valve seat. Replaced my head. Milked the warranty people so badly they refused to pay for half of it. They had inspectors waiting as they were not ready when they showed up. Their own machine shop confirmed to my warranty company that the valve seat never dropped and the head was fine. I confirmed this with two other mechanics since. Even Chrysler itself confirmed it. Yet they still charged me a crap ton for it. What was wrong was a bad timing chain tensioner. An area they did have access to during the absolutely not nessacary head swap. Also a rod knock. I can say I did not expect this level of dishonesty from the staff here, intentional or not. Can't see how it wouldn't be intentional. I did suggest those two exact issues to them. They had zero reason to expect a dropped valve seat on a engine with 72k. If you have tons of money and time on your hands... come here. If you need servicing or basic things fixed.. come here. If you want a good convo with Tim... Come here. Anything advanced is not a wise idea, especially if under warranty. Not in their wheelhouse. This place cost my family our christmas unnecessarily. I got further in one day with chrysler than I did having my truck at oswalds for 8 weeks. On the day I was to pock it up they told me it would be ready by 10am. I sat there and watched them do the work till probably 4pm... after 8 weeks, I had to personally come there to watch them get the truck back together. At that point I refused any more work from this place. Took the truck home.

Fast,friendly, informative, professional service. Took care of the car for my daughter.

Thanks for the great service of replacing our dead battery and the explanation of how the new technology drains the battery, especially when it is not a daily driver. We had already bought a "trickle charger" and hope we can keep the problem under control. The battery was still under warranty and we really appreciate the replacement. Thanks again. Farrell and Virginia Tracy.

They were super nice, easy to schedule with, communication was great! I loved that they took pics of everything and sent me the report link via text so I could see it all and read the recommendations. I was also able to approve extra work through that too so it was really convenient. I felt like their pricing was also really good. They even dusted the dash and vacuumed! Anndddd they found the leak for my washer fluid that no one else has been able to find. I was super happy with everything. I called to ask about some stuff they found and they explained it really well and it was soooo easy to understand what was needed and what was recommended and why. I didn't feel pressured into doing anything, but they told me the pros and cons of doing or not doing things. Loved them!!

It’s ok, they know what they’re doing and they’re super nice but they try and get as much money out of you as possible. There are definitely cheaper places in town

I have brought my truck in for service twice in the last year. The experience I had each time was what will keep me coming back. The price was fair, the work was great and the employees were outstanding. Tim, at the front desk, along with Matt, were extremely knowledgeable and helpful. They communicated throughout the process keeping me informed of the status of my vehicle.

Very friendly and professional staff and their servicing has my 2002 dodge AC working great in 88 degree AZ traveling!