Matt is fabulous! He is an excellent communicator. Our family is from out of town and our daughter experienced a near fatal drowning two days prior to the truck breaking down. It added to an already stressful experience. There was a one hour window the next day to diagnose the problem. The mechanic not only diagnosed the problem, he was able to fix it at the same time since the problem was a ruptured hose. Matt went the extra mile and had the cooling system flushed which I truly appreciated. We truly appreciated the efforts of the team. It was a blessing to have been able to find Oswald Service Inc. Calls to other service providers trying to get help were unsuccessful. Matt was solution oriented and positive. He did not offer false hope of immediate diagnosis repair but promised the best possible service. He followed through. Hard to find these days. Thank you all!
Cristen, thank you so much for sharing your experience—and for your incredibly kind words. We’re deeply sorry to hear about what your family went through, and we’re honored that we could play even a small part in easing the stress during such a difficult time. Matt and the team will be so grateful to know their care and follow-through made a difference. We believe in doing right by people, and your review is a powerful reminder of why we do what we do. Thank you for trusting us—we’re wishing your daughter and your entire family continued healing and strength.
- Idaho Falls