Not trustworthy anymore! My wife’s ‘17 GMC Sierra started having unpredictable electrical problems where the entire instrument cluster would blink, we’d get warning messages, service messages, and sometimes the engine would even turn off while driving. I didn’t have time to look at it myself, so I brought it to Oswald’s. They had it for two days before telling me it was a faulty AMP Research power step module interfering with various modules. I seriously doubted their diagnosis, so I asked them to check over the battery cables and all the grounds. After a third day in their shop, they claimed to have found one bad ground that they had to remove the passenger fender liner to access and clean. We got the vehicle back and kept the AMP module disconnected at their instruction. Unfortunately, we continued to experience the same problems. We plugged the AMP module back in and there was no change in frequency, severity, or predictability of the electrical issues. When I made the time to look at it myself, I found the positive battery terminal was not tight. It’s been 3+ months of daily driving after tightening that positive battery terminal and we haven’t had one electrical issues. We’ve kept the AMP module connected as well, not a single issue. Missing a simple loose battery connection was the first strike. Second, they did not have to remove the fender liner to access the ground they claimed was faulty. The previous owner of the vehicle had trimmed the fender liner to fit the larger tires, so the ground was fully accessible with the fender liner still installed. The third strike was quoting an incredible amount to replace worn ball joints. When I asked the service manager why it was over $2500 to replace the upper ball joints, he said the entire control arm must be replaced because it’s cheaper than paying the labor of pressing ball joints in and out. I don’t think they actually inspected the vehicle, because it has aftermarket tubular control arms with bolt in ball joints. They can be very easily replaced in a few hours and a quality replacement part is about $60. I paid them for three days of diagnostics and a repair. When I got the vehicle back, I still have to diagnose and repair it myself. I won’t be taking any vehicles back to them.
Adam, we sincerely appreciate you taking the time to share your experience, and we regret that we let you down. We should have caught the loose battery terminal, and we take full responsibility for that oversight. We also recognize that our communication around the diagnostics and repair process could have been clearer, and we apologize for any frustration that caused. Josh appreciated the opportunity to speak with you and make things right. Your feedback helps us improve, and we’re taking steps to ensure better accuracy and thoroughness in our diagnostic process moving forward. We understand your frustration and completely respect your decision, but if you ever choose to give us another chance, we’d love the opportunity to earn back your trust. Thank you again for holding us accountable and helping us improve.
- Idaho Falls