Have been really happy with Oswald's overall, with the exception of an unfortunate incident wherein the back latch on my car was accidentally broken by the owner around mid 2019. It took months to get it fixed due to poor design on Nissan's part, but Oswald's stuck with it and eventually completed and paid for the repair. The end result is a bit disappointing since it's harder now to open the back hatch, but at least it's working again. Aside from that frustrating incident, we've had a good track record with Oswald's. Nick and Josh are always so pleasant and I feel like we receive honest feedback and respectful treatment every time we visit. After dealing with dishonest shops in the past, it's such a blessing to feel confident in the expert advice we receive from Oswald's here in Idaho Falls. The techs usually do a great job, which is why we bring all of our vehicles here and have kept coming back for years. My only complaint is that the post-service alignment on this last appointment was poorly done and/or rushed because it was a Friday night and I think the tech just wanted to go home. Consequently, the vehicle is pulling to the right and we're going to have to bring it back AGAIN after already having already left it at the shop for two days. Frustrating and annoying, but I'm confident Oswald's will take care of it.