Responce to Owners reply: You claim that I did not mention how unfairly I feel I was treated upon my time doing business with Oswalds Service "2 years ago". When Infact I did confront the service desk at that time "2 years ago" when I picked up my car that I was not happy that I was not informed that I would be charged a diagnostic fee. I was told at that time that I still had to pay it. That is why I have given Oswalds service a negative review "2 years later". I have no doubt that you have verry skilled and highly trained technitions and I do not blame them for the poor customer service I recived. I used Oswalds service because It was highly reccomeded by the company I work for. If at that time I brought my vehicle in and had been informed about a diognotic fee I would have been more than happy to pay it. But to have not been informed about a diognotic fee and then to receive a phone call a few hours later saying we need to charge you more for diognotic when you didnt know you were being charged in the first place is not right. It is a very unprofessional. Customers should always be informed about all cost that they will have to pay upon vehicle arrival. I ment to write this review quite awhile ago, but better late than never. Oswalds service charged me $90 just to "look" and screw around with my vehicle, without giving me a diagnosis. They called me while looking at my car just to tell me that they needed to charge me more money to diagnose my vehicle, all because they were having to work harder than expected to diagnose it. Very poor customer service! Not to mention I was never told I was going to be charged for a vehicle diagnosis until I received that seccond phone call. Most auto repair shops will diagnose cars for free! Then give you an estimate for repairs including time and labor. BE AWARE OF HIDDEN FEES before using Oswalds service.
Dustin, it was two years ago that you were in our shop, "better late than never" sure doesn't give us a chance to address this with you and improve your experience. We sincerely hope you have found an automotive repair and maintenance shop that is a good fit for you. You are correct, we charge for diagnostics. Our technicians have decades of experience and that's what you are paying for, their expertise. If you've found a shop that gives that away for free, then it sounds like that's the right place for you. We pride ourselves on the values of honesty and integrity and the majority of our customers recognize and appreciate that. We would have loved the opportunity to work this out with you when it happened.
- Oswald Service Inc - Idaho Falls Downtown