Rexburg and Idaho Falls Auto Repair

About a year ago, I needed some emissions work done on my vehicle while visiting family in Idaho. Idahoans don't generally have to worry as much about their vehicle's exhaust system (well, other than from an environmental perspective), but I live in a region that is regulated for air quality. Kevin and his team were able to fit me in, even with tight notice. I used to visit his and his dad's shop when it was the smaller building down the street. They always took good care of my car then, too. This vehicle ended up with a more costly repair being needed; otherwise I couldn't receive new state issued tags where I am from. They checked the Volkswagen part as well as sourced from two "O.E.M. equivalent" sources to find me the most reasonable price. We ended up needing an extra day to order the part from Denver, but the shop saved me hundreds of dollars. I appreciated they understood that my time was valuable and I wish I could have come in to redeem that flyer for my 100,000 mile manufacturer service recommendation.

Prompt, knowledgeable, fair! Focused on problems and not on trying to do things that aren’t necessary. This is my second encounter with them, they have earned my loyalty as a customer.

Spoke with Lani. She said there is absolutely nothing wrong.

Jerica said the business always takes care of her.

Spoke to Renee. She said the owner Kevin is a sweetheart. He always goes out of his way to help her out when she brings her vehicle into the facility.

Oswald's worked with us to fix our AC. After it was fixed, the next day another line developed a leak but they were closed and we had to head back home to Wyoming as our vacation in Idaho was over. They worked with us and another garage in Wyoming to fix the new problem and replace the freon that had leaked out. We were appreciative of the help they gave us and their willingness to continue to work with us even when we were no longer in the state.

Teresa said that the facility worked with her financially.

Katie said she really appreciated the business. She stated they do their best to get the job done in a timely manner.

We visited Oswald Service and Repair for the first time this week. I am impressed by their ability to communicate and maintain that communication through the repair experience. In all we had 4 phone calls. Each call was pleasant and articulate based on their need for more information, status reports and summary of findings. I enjoyed the experience. A report was produced noting a full inspection of the car. Problem areas were noted. Potential corrective actions were identified with a cost estimate for each. This allows us to plan our car maintenance over the next year so that the vehicle will give us long and safe service. We will return.

Melinda said the service was good.