I wanted to like this place, but I was verrry disappointed. We called and asked if they could run a diagnostic on our check engine light. They said we had to make an appointment and the soonest one was a WEEK out. I trusted them and the reviews though. So I scheduled it. Finally, the day came. I was on time to my appointment and still had to wait for them to get my car in. They charged $50 JUST for checking the engine code. And that took them 45 minutes! Apparently I needed an oil change, even though I'd just got one a few months before. I asked if there was a leak, but the guy said there wasn't and kept making it sound like it was my fault the oil was so low and how dangerous it was and how we might have problems from now on. They made it sound like my car would break down if I didn't get an oil change right then, so I had them do it, which was another 45 minutes to an hour and that was pricey too! So, I spent over $100 on an oil change and was sitting there for almost 2 hours, even though I had an appointment. I'm normally very patient, but it was ridiculous. And then they texted my husband this week saying we are due for an oil change and had an appointment?? No, I did not schedule anything nor did I say they could text us. Definitely not going back.
Claire, we appreciate your feedback. We pride ourselves on being thorough and we will never clear a check engine light without understanding what is happening with your vehicle. When we found that there was only 1/2 quart of oil in your engine (a 5 qt capacity) we did feel it emergent to resolve that as that low of engine oil can cause major damage to an engine. We have never promoted ourselves as a "quick lube" and you are correct, that procedure usually runs around 45 min. We would love everyone who visits our establishments to never leave disappointed, but we were clearly unable to provide you with the experience you were looking for. We wish you only the best as you find the automotive shop that will meet your expectations.
- Oswald Service Inc - Rexburg