I took my pickup to get a wheel alignment and an oil change, I got offered the "point to point" check they do and was willing to pay the extra cost as long as my vehicle got checked. While speaking to the person in the front they said it was a visual inspection. Anyway, I got a phone call about it needing a new airfilter and I didnt hesitate to buy a new one and the pickup got the service that was agreed upon. Once it was all completed I got a phone call about the driver side window not wanting to go up and that they didn't know why so I suggested that they close the door because the window does not go up if the door is open. I paid for the services and went to pick up my vehicle and found out that the none of the buttons on the driver side door worked as well as the turn signal light in the mirror. I went in the next day to ask if maybe something might have been unplugged I was told that the door panel had not been taken out right away and again that they didnt know what had happend and that it might have been a switch. Even though everything did work on the door when I had initially taken it in, the girl at the desk told me that the guy that had gone out to put my window up was unavailable and that he would call me back. It has been over 5 days and still haven't received a phone call. All I needed was to know if something was unplugged or what they did to the electrical components so I can go and get it fixed. I didn't expect to get something fixed and then in turn have another problem to deal with.
Yikes! We totally agree. Kevin (owner) will be in touch with you so we can get this worked out. We are truly sorry about this experience and will work to make it right.
- Oswald Service Inc - Idaho Falls Downtown