Rexburg and Idaho Falls Auto Repair

Oswald is great. Everytime we get an oil change they give us a free 31 point inspection, vacuum our car, and wash the windows. Our car feels fresh and that's not even what we go for! The car runs better every time we get the oil changed and they remind us of what repairs should be made soon.

They said they didn't have time to look at my car until 3 days after I left it there, but said they would try to look at it sooner and let me know what it was. They called me the same day and told me they could get it done around the time they close. The price was very good, first time I don't feel I get screwed by a mechanic.

My car hasn't run this great since I purchased it Last year. They even vacuumed it out (long over due) and wiped down my windows. Couldn't be happier especially since I drove all the way from Jackson. The wait was just long/short enough that it was completed after a quick walk and breakfast. Thank you Josh and team!

Needed an emergency repair. Josh worked me in immediately and got me on the road right away. I have never had a bad experience with Oswald's.

Oswald service and repair were friendly & knowledgeable, They answered all my questions and concerns, and done a great job on my vehicle, at an affordable price. Would recommend them to everyone. Give them a try you won’t be disappointed. Thanks Jeff

They do great work. They don't beat around the bush, they tell you if anything is wrong with your car, their recommendations and ask what you would like them to do. Great customer service.

Hands down I would rate them more than 5 stars if I could. I had called multiple mechanics in IF, and they all tbh, tried to screw me on price and a proper fix. Oswald service didn't even hesitate to tell me what was wrong. They didn't try to, "up" what was needed to repair, and literally charged half the cost of what Les, "shwaaaaaab" (not supposed to say business names, gotta be secret) quoted me. They were so timely when it came to fixing the car. All around amazing atmosphere. Great customer service and desk work. Everyone I talked to was very polite, and honestly. The only place that didn't feel like I was getting ripped off. Great work. Obviously, more than happy with the service I had. I'll recommend you guys to everyone. Thank guys!

About a year ago, I needed some emissions work done on my vehicle while visiting family in Idaho. Idahoans don't generally have to worry as much about their vehicle's exhaust system (well, other than from an environmental perspective), but I live in a region that is regulated for air quality. Kevin and his team were able to fit me in, even with tight notice. I used to visit his and his dad's shop when it was the smaller building down the street. They always took good care of my car then, too. This vehicle ended up with a more costly repair being needed; otherwise I couldn't receive new state issued tags where I am from. They checked the Volkswagen part as well as sourced from two "O.E.M. equivalent" sources to find me the most reasonable price. We ended up needing an extra day to order the part from Denver, but the shop saved me hundreds of dollars. I appreciated they understood that my time was valuable and I wish I could have come in to redeem that flyer for my 100,000 mile manufacturer service recommendation.

Needed an emergency repair. Josh worked me in immediately and got me on the road right away. I have never had a bad experience with Oswald's. The above was posted a year ago and I wanted to add to it. I have been a customer of Oswald's for six or seven years. Kevin the owner and Josh the service manager bend over backwards to provide steller customer service. They will never charge you for unnecessary repairs. They are honest and frankly have at times not charged me for things that I would expect to be charged for. Not only that, but when one of their mechanics made a mistake, Kevin came and got my car after hours on a Friday night and took it to his shop and fixed it for me that night. Anyone can make a mistake, the test is what do they do after making a mistake. For Oswald's it's not a question... they will do what it takes to make it right. Is Oswald's the cheapest shop around? That depends on how you look at it. What they charge for a specific repair is comparable to other shops that do quality work. No they are not as cheap as a fly-by-night mechanic. But since they will never charge for unnecessary repairs, because they guarantee their work, because they have the utmost integrity, I have peace of mind. For me, they are the absolutely best value out there. I don't take my cars anywhere else. Update: Summer 2025 I have an low mileage older (2001) Lincoln Navigator that started having issues with the child-lock. The door couldn't be opened from either inside or outside. The part needed was discontinued and seemed unavailable as either aftermarket or from a salvage yard. Josh searched for several weeks before he found a suitable part. Thank-you Josh for steller customer service and your commitment to excellence. You are part of the reason that I love Oswald's and won't take my cars anywhere else. Update December 2025: The previous used part was faulty and didn't last. Oswald's was finally able to source a replacement. They completed the repair, under warranty. Thank you Josh, and Oswald's.

Prompt, knowledgeable, fair! Focused on problems and not on trying to do things that aren’t necessary. This is my second encounter with them, they have earned my loyalty as a customer.