I don't know what to say. I've taken all of my vehicles to Oswald Service for many years, even traveling from out of state to take my vehicles to them. We purchased a suburban about 5 years ago. We had it in a few times for electrical problems, including the battery kept dying. We spent a lot of money, yet the problem persisted. We went to an auto parts store and they said the battery was bad, under warranty even. They weren't just trying to sell me a battery. Recently I took the vehicle in due to the front heater blower not working. I spent $977.77 for Oswald to replace the blower and the resistor. I checked online and that is about $300 dollars in parts. A video shows it takes about 10 minutes of work. I feel like I've been taken to the cleaners. I had suspected this at times the past few years due to me forking out money for ongoing electrical problems and then finding out the battery was bad. I was left wondering if a mechanic really didn't even check the battery. Besides me spending nearly $1000 this visit for repairs, they kindly gave me a list of unrelated repairs they say my vehicle needs. These repairs are about another $8,000. The vehicle is worth about half that. I'm not sure why a mechanic would recommend me spending twice what a vehicle is worth, in repairs. Maybe I've been too trusting and spent too much money having them repair my vehicles. Many years ago I took a vehicle in for a leak. They diagnosed it with a bad frost plug. They charge me a lot to replace it. A short time later the leak was back. They said it was another frost plug. I'm no mechanic, but from what they explained to me the plug only cost a few dollars, the rest was labor. Why wouldn't they have replaced all the frost plugs at the same time? Again, maybe I've been to trusting and foolish. Time to look at other options for future repair, stop recommending this place to family, friends, and multiple new neighbors on social media. I left this review on their Facebook page and they didn't even respond.
Clip, we are so sorry to hear this. Josh would like to talk to you so that we can learn more about how we could have done better. We know we can't take away the experience, but we'd really like to learn from it if you are open. Thank you for your business over the years, we are sorry to hear we let you down. Kevin
- Oswald Service Inc - Idaho Falls Downtown