Rexburg and Idaho Falls Auto Repair

Hour of service: Mon-Fri: 08:00 AM - 05:00 PM
5

Amazing shop! Amazing service! I have been having Oswald service my vehicles ever since Josh the Service manager joined their team. I have never worked with an auto shop that gave a better customer service experience. Prices are fair and the techs are honest! Keep up the great work guys!

Jeff, Thank you so much for your review. We like Josh too! Customer service is very important to us, so it's great to hear you think we are nailing it. We are also grateful for your comment about being fair and honest, automotive repair often does not have the best reputation for that and it's also something that we work very hard at! We look forward to taking care of you and your vehicles for many years to come.

- Idaho Falls
5

This review is long overdue. Oswald is the most trustworthy auto repair business I have ever dealt with. I was having engine issues with my 2012 Ram truck. They took a look at it and found that it needed a serious overhaul because of some sort of misfire in the engine. The repair would have been somewhere around 6k to fix. After they diagnosed the problem they went out of their way to see if it was still under warranty (which it was) and helped set me up with getting it fixed for free at the Dodge Dealership in Rexburg (The Idaho Falls Dodge dealership refused to honor the warranty, but that's a story for a different review). They easily saved me over 6k dollars. They are honest and do great work. I take all my personal and company vehicles to get serviced at Oswald. I can assure you that they are an honest company and you don't have to worry about getting scammed or ripped off. Thanks again Oswald, sorry it took me so long to finally give you guys the credit you deserve.

Aaron, Our reply is long overdue! We are so glad that we were able to help you resolve this, it was definitely an adventure! Thank you so much for your great review, we pride ourselves on providing service with integrity and honesty. We hope to be able to service your automotive needs for many years to come!

- Idaho Falls
4

Pedro said the business is good, but it took too long.

4

Rick said he took the vehicle in due to a noise coming from the power steering pump. The staff said they couldn't hear the noise but when he came to pick up the vehicle, it made the noise. They had to keep it for another day. The staff took the original power steering pump off and replaced it with a new one, but it failed. They got a replacement in and that didn't work so they had to keep the vehicle another day. It wasn't the smoothest transaction. The staff member he spoke with gave him a quote of $504, but the total was $553. They were willing to honor the quote. The business has been around for a long time and the business he works for has this facility service their fleet of vehicles. He gets a discount and that's nice.

5

Shelley said everything was good.

5

Great job guys.

5

Honest, thorough, and friendly service

5

Good Work

5

Very knowledgeable staff. Including secretary! Never thought that there was service like this around anymore.

5

Lindsey said the customer service and service were really good. The employees are good people and the prices were great.